CBE Regulations for Non-Performing Customers

Dear Customer,

In light of the Central Bank of Egypt’s Instructions related to amending the Credit Registration Rules Provisions and to ensure full transparency and safeguarding customers’ rights for the Non-Performing Customers. Please note the following:

  • Effective July 2020 reporting, the historical disclosure periods for facilities granted and registered at the Egyptian Credit Inquiry System (i-score) has been reduced to be 6 months from the date of last repayment, in case of full repayment / repayment with a settlement agreement (6 months after last payment).
  • Effective April 2020, the historical disclosure periods for facilities granted and registered will be deleted from the Egyptian Credit Inquiry System (i-score), in case of abiding by and completing the full repayment / repayment with a settlement agreement (before the completion of 6 months from the date of last payment).
  • Effective July 2020 reporting, the historical disclosure periods for facilities granted and registered at the Egyptian Credit Inquiry System (i-score) has been reduced to be 12 months from the date of last repayment, in case of full repayment with a settlement agreement after the completion of 12 months from the date of last payment).
  • Effective April 2020, the dealing ban has been removed and you are now authorized to deal with other banks.  In addition, the historical disclosure periods for facilities granted and registered will be deleted from the Egyptian Credit Inquiry System (i-score), in case of abiding by and completing the full repayment with a settlement agreement (before the completion of 12 months from the date of last payment).
  • Effective April 2020, the dealing ban has been removed and freedom to deal with other banks is now authorized except for customers with written-off facilities or who stopped repaying after the grace periods given for settlement customers and/or in case of legal actions are already enforced.

For more information, please contact 16222. Terms and conditions apply.