Prestige Relationship Manager

Job Purpose

  • To deliver exceptional retail business performance through sales performance, excellent customer servicing, query resolution.
  • To deliver challenging Prestige sales and service targets
  • To provide expert support and advice to Prestige customers, non-customers and colleagues, responding to referrals and introductions
  • Recive Customer Complaints,record it and take all reasonable steps to resolve the complaint.

Main Responsibilities,

  • Drive and deliver exceptional sales performance by identifying and meeting customer needs through selling, cross selling of products & services through acting as an advisor to retail clients.
  • 70% of time is dedicated towards sales.
  • Own and manage customer queries and complaints by taking ownership and resolving in a timely manner.
  • Run a business portfolio that maximizes opportunities and generates strong growth and good, sustainable returns over the business cycle.
  • Achieve volume and revenue goals via the combination of customer acquisition and relationship widening; in addition to growing network of clients through using diverse sources.
  • Deliver world class customer service practices and ensure adherence to AWBE Service standards.
  • Meet all customer contact rules requirements set.
  • Deal with customer complaints to rectify causes to avoid recurrence
  • Co-ordinate preparation and execution of account related documentation including mandates and application forms
  • Achieve operational rigor excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit.
  • Ensure compliance with operations risk & rigor requirements e.g. Health & Safety standards and security of premises
  • Adhere filling performance activity sheets timely and with Optimum quality
  • Build effective relationships with branch staff and key support functions.
  • Support other Bank colleagues by building their knowledge and understanding of Premier customers, products and services through the delivery of formal and ad hoc training and coaching.
  • Provide cover for all staff within Sales when required.
  • Provide honest, direct and constructive feedback to others
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